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Customer service – tech or personal?

Customer service – tech or personal?

How to build a great customer service system What is customer service? Customer service is a touchpoint with your customer, it usually means they have an issue and need to help. It’s an opportunity to excel and enhance the customers opinion of your business (or...
A Working From Home Survival Guide

A Working From Home Survival Guide

In a past life, I run three development centres Kula Lumper, London and Seattle. The London and Seattle teams had a number of remote workers. Projects could be run locally in one centre or be run 24 x 5 across all centres. Keeping everyone on the same page was quite a...