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The changing workplace

The changing workplace

How is technology changing the workplace? Technology has changed the world of work to an extent that would have been unimaginable even 30 years ago. Change is triggered by circumstances, whether that’s something as critical as a world event or simply the need to...

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Why Projects Fail

Why Projects Fail

Why Projects Fail Project management is an art as well as a science, but even the best inventions fail from time-to-time. Typically a project starts with a detailed plan then progresses through phases till completion, any changes are well understood by the client to...

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Customer service – tech or personal?

Customer service – tech or personal?

How to build a great customer service system What is customer service? Customer service is a touchpoint with your customer, it usually means they have an issue and need to help. It’s an opportunity to excel and enhance the customers opinion of your business (or...

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Traffic + Function+ Message = Success

Traffic + Function+ Message = Success

If you have a company website you’ll want it to work hard for your business, bringing eager customers ready to spend their budgets with you.  In order for your website to succeed it needs three ‘legs’ - a bit like a 3-legged stool.  If one leg isn’t working your stool...

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Herding Cats – The Professional Way

Herding Cats – The Professional Way

Technical strategies to keep your project team flying in formation. You hired your technical team for their knowledge, experience and their ability to analyse issues and find solutions. And here lies a challenge. You’re now in the situation where you’re attempting to...

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Staff V. Technology

Staff V. Technology

Bringing in new technology is guaranteed to cause a flutter among your staff.  A few will be excited to get bang up-to-date technology, but the majority will be worried that their jobs are at risk. Artificial Intelligence (AI) is in the news and more and more options...

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