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Website Development

Website Development

Welcome to our series on website development. We’ve put together a few articles to showcase the stages of website development, the tools used and how to avoid the most common mistakes. As a business, your website is your most powerful selling tool. If someone wants to...

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People Power

People Power

Staff are your People Power Every business depends on people power—the staff who make things happen, and the customers who they serve. Some managers tend to see staff as a cost, but I believe they should be seen more as an investment. And we all know that suitable...

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Your Website is YOUR Employee

Your Website is YOUR Employee

If you don’t look after your employees they don’t do a good job, the same is true of your website, your website is your employee. If your employees aren’t trained, don’t have the right tools, are ignored most of the time - they will stop working.  Your website without...

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Transforming the way your business works

Transforming the way your business works

When your business grows things need to change. Transforming the way your business works may be required. There are different ways to enable that growth using technology for the transformation making life easier. Where can BPA help? Let’s take a look at Business...

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The changing workplace

The changing workplace

How is technology changing the workplace? Technology has changed the world of work to an extent that would have been unimaginable even 30 years ago. Change is triggered by circumstances, whether that’s something as critical as a world event or simply the need to...

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Why Projects Fail

Why Projects Fail

Why Projects Fail Project management is an art as well as a science, but even the best inventions fail from time-to-time. Typically a project starts with a detailed plan then progresses through phases till completion, any changes are well understood by the client to...

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Customer service – tech or personal?

Customer service – tech or personal?

How to build a great customer service system What is customer service? Customer service is a touchpoint with your customer, it usually means they have an issue and need to help. It’s an opportunity to excel and enhance the customers opinion of your business (or...

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A Working From Home Survival Guide

A Working From Home Survival Guide

In a past life, I run three development centres Kula Lumper, London and Seattle. The London and Seattle teams had a number of remote workers. Projects could be run locally in one centre or be run 24 x 5 across all centres. Keeping everyone on the same page was quite a...

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