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Website Development

Website Development

Welcome to our series on website development. We’ve put together a few articles to showcase the stages of website development, the tools used and how to avoid the most common mistakes. As a business, your website is your most powerful selling tool. If someone wants to...
People Power

People Power

Staff are your People Power Every business depends on people power—the staff who make things happen, and the customers who they serve. Some managers tend to see staff as a cost, but I believe they should be seen more as an investment. And we all know that suitable...
Your Website is YOUR Employee

Your Website is YOUR Employee

If you don’t look after your employees they don’t do a good job, the same is true of your website, your website is your employee. If your employees aren’t trained, don’t have the right tools, are ignored most of the time – they will stop working.  Your website...
Customer service – tech or personal?

Customer service – tech or personal?

How to build a great customer service system What is customer service? Customer service is a touchpoint with your customer, it usually means they have an issue and need to help. It’s an opportunity to excel and enhance the customers opinion of your business (or...